Last Updated: January 2025

Thank you for shopping with Printdost.
We strive to deliver high-quality printed products. Because most items are custom-made, our return and refund process is structured to ensure fairness and clarity.

1. No Returns on Custom Products

Most of our products are customized as per your design, size, and printing requirements.
Therefore, we do not accept returns once the order has been printed or processed, except in cases of damage, wrong product, or major defects.

2. Eligible Return Cases

A return or replacement will be accepted ONLY if:

• The product received is damaged

• The product has a printing error caused by us

• The product is defective or incorrect compared to your approved design

• The wrong quantity or item was delivered

In such cases, you must report the issue within 24–48 hours of delivery.

3. Non-Eligible Cases (No Refund / No Replacement)

We cannot offer returns or refunds for the following:

• Customer-provided design errors (spelling, image quality, incorrect file)

• Color shade variations (minor variations are normal in printing)

• Products damaged due to misuse after delivery

• Incorrect size or design submitted by the customer

• Orders canceled after printing has started

• Delays caused by courier partners or unforeseen events (weather, strikes, etc.)

4. Reporting an Issue

If you receive a defective or incorrect product, please contact us within 48 hours with:

• Order ID

• Photos/videos of the product issue

• Description of the problem

Send details to:
📧 evoprintsolutions@gmail.com
📞 +91 83686 07634

We will review and respond within 24–48 hours.

5. Replacement Process

If your claim is approved:

• A replacement will be printed and shipped at no extra cost

• Some cases may require you to return the defective item (we will guide you)

Replacements are based on availability and the original order design.

6. Refund Policy

Refunds are allowed only in cases where:

• The product is unavailable or cannot be produced

• We cannot fulfill the order due to technical or operational issues

• A replacement is not possible

Refunds will be issued to the original payment method (Razorpay, UPI, card, etc.).
Please allow 5–7 business days for the refund to reflect, depending on your bank.

7. Order Cancellation

Order cancellations are allowed only before printing/production begins.
Once production starts, the order cannot be canceled or refunded.

8. Shipping Damage

If an item arrives damaged due to transit, you must:

• Take clear photos of the packaging and product

• Report to us within 24 hours

We will coordinate a replacement based on verification.

9. Contact Information

For returns, refunds, or order issues, contact:

EVOPRINT SOLUTIONS PRIVATE LIMITED

Printdost
C-112, Sector 10, Noida,
Uttar Pradesh – 201301
📧 evoprintsolutions@gmail.com
📞 +91 83686 07634