Thank you for choosing Printdost, a brand of EVOPRINT SOLUTIONS PRIVATE LIMITED.

At Printdost, we create customized print-on-demand products, branded merchandise, corporate gifts, marketing materials, and packaging solutions based on your unique requirements. Since most products are personalized and made specifically for each customer, they cannot be resold or reused.

We encourage customers to carefully review and approve all designs, specifications, sizes, quantities, and personalization details before production.

1. Returns on Customized Products

As our products are custom-made and produced on demand, we do not accept returns or exchanges due to a change of mind, personal preference, or incorrect information submitted by the customer.

However, we will provide a replacement or appropriate resolution if the product received is damaged, defective, incorrect, or has a significant production error caused by Printdost.

2. Eligibility for Replacement

A replacement may be approved in the following cases:

• The product was received in a damaged condition.
• The product has a significant printing or manufacturing defect caused by Printdost.
• The product differs materially from the final approved design or specifications.
• An incorrect product was delivered.
• The delivered quantity is lower than the confirmed order quantity.

Any issue must be reported within 48 hours of delivery with clear supporting photographs or videos.

3. Non-Eligible Returns, Replacements & Refunds

Returns, replacements, or refunds will not be provided in the following circumstances:

• Spelling mistakes, incorrect information, design errors, or low-resolution images in customer-provided artwork.
• Incorrect sizes, colors, quantities, specifications, or personalization details submitted or approved by the customer.
• Minor color variations between digital screens, design previews, proofs, and final printed products.
• Minor variations in print placement, dimensions, cutting, finishing, or product appearance that fall within standard printing and manufacturing tolerances.
• Change of mind or personal preference after the order has entered production.
• Products damaged due to misuse, improper handling, storage, washing, or normal wear and tear after delivery.
• Orders delayed due to courier operations, weather conditions, strikes, natural events, government restrictions, or other circumstances beyond our reasonable control.
• Orders for which production has already begun.

Please note that colors displayed on digital screens may differ slightly from the final printed output due to variations in screen settings, printing processes, materials, inks, and production methods. Such minor variations will not be considered defects.

4. How to Report an Issue

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery and provide:

• Order ID or invoice number
• A clear description of the issue
• Clear photographs of the affected product
• Photographs of the outer and inner packaging, where applicable
• An unboxing video, if available

Please send the details to:

Email: support@printdost.com
Phone Number: +91-8368607634

Our team will review your request and respond within 1–2 business days.

Submitting a request does not automatically guarantee a replacement or refund. All claims are subject to verification and approval by Printdost.

5. Replacement Process

If a claim is verified and approved:

• The affected product may be reprinted, reproduced, or replaced at no additional cost.
• The replacement will be produced using the original approved design and specifications.
• We may request additional photographs, videos, or the return of the affected products for inspection.
• If a return is required, our team will provide the necessary instructions.
• Replacement timelines may vary depending on product availability, production requirements, customization, and delivery location.

Printdost may offer a replacement, reprint, partial resolution, or refund depending on the nature and extent of the verified issue.

6. Refund Policy

As customized and print-on-demand products are made specifically for each order, refunds are generally not available once production has begun.

A refund may be considered only when:

• The ordered product is unavailable and a suitable alternative is not accepted.
• Printdost is unable to produce or fulfil the order due to technical or operational reasons.
• A verified issue cannot reasonably be resolved through replacement or reprinting.
• The order is cancelled before production begins and the cancellation is approved.

Approved refunds will be processed to the original payment method used for the transaction.

Please allow approximately 5–7 business days for the refund to reflect after it has been processed. The actual timeline may vary depending on the bank, payment gateway, card issuer, or payment provider.

7. Order Cancellation & Modification

Cancellation or modification requests must be submitted before design approval, printing, procurement, customization, or production begins.

Once an order has entered production, it cannot be cancelled, modified, or refunded because materials, products, printing, and production resources may already have been allocated.

To request a cancellation or modification, contact us immediately with your order details. Approval will depend on the production status of the order.

8. Shipping Damage

If your order arrives damaged during transit:

• Take clear photographs and videos of the outer packaging before opening it.
• Capture clear images of the damaged product.
• Retain the original packaging until the claim has been reviewed.
• Report the issue within 24 hours of delivery.

After verification, Printdost will coordinate an appropriate resolution, which may include replacement, reprinting, or assistance with the shipping claim.

9. Corporate & Bulk Orders

Corporate gifting, employee kits, event merchandise, bulk printing, customized packaging, and large-volume orders may be governed by additional terms mentioned in the approved quotation, purchase order, agreement, or project confirmation.

For bulk orders, reasonable variations may occur between production batches due to materials, printing processes, manufacturing methods, and customization requirements.

Any project-specific terms agreed upon in writing will apply in addition to this policy.

10. Contact Information

For return, replacement, refund, cancellation, or order-related queries, please contact:

EVOPRINT SOLUTIONS PRIVATE LIMITED
Brand: Printdost
Address: F-58, Sector 11 Noida, Uttar Pradesh – 201301, India
Email: support@printdost.com
Phone Number: +91-8368607634

Printdost - Custom Printing, Corporate Gifting & Branding, Delivered On Demand.